This document explains the term and conditions which Tool-Equip Ltd supply items listed on our web site www.toolequip.ie, and from our office, to our customers .We reserve the right to make changes to this website and the details displayed on it, which includes prices.
You should understand that by ordering items from our website, and/or from our office, you accept our full terms and conditions.
The item price payable you see displayed on the website are applicable at the time you place your order with us, except in case of obvious error. Our prices are displayed including VAT at 23%. For VAT exemption, please contact us with your appropriate exemption documentation for verification, or VAT number if based in Northern Ireland (we do not deliver outside the Republic & Northern Ireland).
On our website you now have the choice to pay via PayPal, credit or debit card (credit and debit cards require a minimum transaction fee of €15). We also accept electronic bank transfers by phone and credit cards and cash at our trade counter. If your order declines online, please contact us and we will try to make an alternative arrangement.
If ordering online, we must receive payment for your order including delivery, before we can process your purchase. To confirm acceptance of your order we will send you an email to the address provided on your order details. This will create a legally binding contract between us. We reserve the right not to supply at our discretion.
Credit accounts are available to customers doing regular and/or large amounts of ordering, and terms and conditions can be supplied by contacting us.
Delivery charges will be clearly displayed on your invoice, if value is below the carriage paid order value. We deliver nationwide free of charge for orders over €150 incl. VAT and charge €5.00 for orders below this value.
Unless you state that you wish to collect your goods, when placing the order, we deliver them by courier in accordance to your order, normally within 2-3 working days of receipt of order, but this may vary E&O.E. If an item is out of stock, we will contact you with an estimated delivery time/alternative, to see if this is OK. If you need goods by a specific date, we would suggest you contact us by email or phone to ensure we can get them to you on time.
On all deliveries a valid signature will be required, and there must be someone on the premises during normal working hours to accept the delivery. If you wish the goods to be delivered to a building site, please contact us by phone and we will try to arrange this on a case by case basis. In the unlikely event that you have not received your goods within 10 days from the date you placed your order, please notify us immediately.
The items received will be at your risk from time of delivery.
Ownership of items purchased will only pass to the customer upon receipt of full payment of all sums due, including any appropriate delivery charges.
Tool-Equip Ltd is not responsible for any injury sustained through the use of any tools purchased through this website, whether the injury is incurred through use or misuse, delivery, storage, handling or mishandling. www.toolequip.ie is not responsible for any loss of business or livelihood due to any malfunction or mis-operation of any tool purchased through this site. It is the User’s responsibility to observe safe and prudent tool-handling practices and to read manufacturers manuals, included with each tool.
Users of this website agree to in no way attempt to “hack” or otherwise gain unlawful access to our server, its files or directories, nor to copy the images, HTML code, layout or design of this website, for personal or commercial use.
What Are Cookies
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods. This Cookies Policy was created with the help of the CookiePolicyGenerator.com
At Tool-Equip Ltd we try our best to ensure that the products featured on our website are in stock, however some items may be temporarily out of stock due to production availability or unexpected demand, or simply an administration error. We will inform you if there are any delays of a product, and offer you choice of a nearest possible alternative, a full refund, or if you are happy to wait for the delivery we can backorder it for you.
Products that are in stock will be normally be delivered to you within 2-3 working days E&O.E.
Orders for items featured online can be cancelled with a full refund, providing goods have not been dispatched already. If product has already left us for delivery, this item must be brought to our attention by emailing us at firstname.lastname@example.org within 7 days of product being delivered. All goods must be returned to our specified address within 10 working days of delivered to you, at your cost, in its original packaging, in full working order, and be in re-saleable condition. Unwanted goods/Cancelled order already delivered will incur a stock return charge of 25% of the total product value to a minimum value of €10, unless there’s evidence of goods being out of their packaging, handled or used by the customer, in which case, we will return the goods to you, without any refund.
All our products carry a one year warranty, although some manufacturers may have an extended warranty available, if you register with them directly online.
Where faulty or damaged goods are returned to us under warranty, we reserve the right to carry out authorised repairs (in accordance with the manufacturer’s warranty) and return the product to you at our expense, within a reasonable time (usually 10-21 days). If it’s deemed that the item is not covered by the manufacturer’s warranty, the customer will be liable for the repair costs, which must be paid for, before goods can be returned. Replacement or Refunds will be given in cases where the manufacturer’s repair of the product does not fix the problem, or where the tool is non-repairable, or nonviable to repair. Refunds will be made on the same credit card or debit card that you made initial payment on only.
To make a return please contact us in writing and we will arrange for our courier to come and collect it from you, once the item is packed and labelled by the customer.
This does not affect your statutory rights as a consumer.
Who are we?
We are Tool Equip Ltd. Our address Unit D1A Southern Link Business Park, Naas, County Kildare W91FD23. You can contact us by post at the above address, by email at email@example.com or by telephone on +353 (0)45 875556.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
What personal data do we collect?
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information.
Why do we collect this information?
We will use your information to verify your credit card details for your purchase, process your order and to send you your goods. We will also send you a receipt via email and we may use your telephone number to contact you regarding your delivery.
We require this information to process your payment, deliver your goods and fulfil our contract with you.
What do we do with your information?
Your information is stored in our order processing system which is based with the European Union.
Your credit card details are passed to a third-party payment processor Worldpay which is based in the UK and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). We do not retain your credit card information.
We use a third-party courier companies to deliver your goods and we share with them your name, address and telephone number in order to complete the delivery.
We do not use the information you provide to make any automated decisions that might affect you.
How long do we keep your information for?
Unless you create an account with us, we keep your order information for one year after purchase. Your personal information associated with the order will then be removed.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully. To submit a request by email, post or telephone, please use the contact information provided above.
Number: IE 8224203I
Monday – Friday 8.30am – 6.00pm
Saturdays – 9.00am – 1.00pm (except Bank Holiday weekends)
Telephone: 045 – 875556
Fax: 045- 875907